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Helpdesk Analyst

175 Water St, New York, NY 10038, USA



Job Description

Virtual Clarity requires short term help to manage the consumption of leading-edge cloud IT services in a social and dynamic global company. You will support internal staff and delivery of managed to services to customer projects.

You will work independently, reporting to the Head of IT in the UK. As part of a small team your work will have real impact. Workload will range in complexity and size but center largely around providing SaaS service and desktop support. You will sometimes work early mornings or late nights as necessary to implement change outside of production hours or interact with the rest of the company in other countries. You will be based in Pittsburgh or New York and can work remotely 1-2 days/per week but you may need to occasionally travel in the continental US and to the UK.

The job is a temporary contract to cover part of a more advanced role being vacated. There is an opportunity for a suitably qualified candidate to become a permanent member of staff covering the fuller role.

Your Traits

You are driven, enthusiastic, self-disciplined and driven to achieve. You have a keen interest in technology and you are always willing to learn about new things. You have previous IT administration and support experience. You have excellent written English.


  • IT support ranging from fixing issues to on-boarding new staff
  • Security and entitlement testing and auditing
  • Document creation and improvement

Technical Skills

  • Windows, MacOS, and Linux desktop support
  • Windows and Linux server administration a bonus
  • AWS experience a bonus
  • An understanding of IP networking basics

Our Company

Virtual Clarity is a Technology Consultancy business, with offices in the USA and Europe. Business leaders know that transforming I.T. into a Service is a shift that needs to happen. But many don't know how to get there. Getting our customers there, simply, is simply all we do. We untangle their I.T., taking it from complex legacy, to a clear, cloud infrastructure, that will help make them and their business clean, lean and ready for a nimble future.

We not only help customers refine their technology vision, but also help them sell it to the rest of their company, so that everyone can see the need for change, and most importantly, get excited about it. In fact, our remit goes beyond advisory services into the realms of getting things done. We are active participants in the task of creating I.T. as a Service.

If I.T. is keeping customers awake, it's not working. Fundamental change can feel like stepping into the abyss. We know that CIOs and CTOs already have plenty of things keeping them awake at night - no one needs more! Thankfully, the benefits of moving to ITaaS far outweigh any reasons to stay as they are, and our current clients are sleeping all the better for making that move.

Our Culture

We are an entrepreneurial business, where almost everyone comes into contact with the customer, at some point. We are informal unless required to be otherwise, by our customers, where, much of the time, we work on-site.

We work with game changers, believers and visionaries. We give a damn; not everyone thinks its cool to care, but we do. We care about our customers and about our people. Were obsessed with return on energy and deliver return on investment. We are a collective of change makers and focused thinkers; we actually make it happen.

The VC tone is SMART, RELEVANT & FUN. We are actively NOT corporate. Our intention is to offer all our people opportunities to produce, learn and teach, as well as a platform for taking their career to the next stage.

Posted 18 days ago

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