Fulfilment Operations Planner

Zoek Pin Hatfield, Doncaster, England

Unspecified (Full time)

Posted 44 days ago

Ocado is one of the fastest growing internet retailers in the UK and much of our success is dependent on having the right people in the right place at the right time.

An excellent opportunity is now available to join our team in Hatfield as a Fulfilment Operations Planner where you will be responsible for generating operational plans for Customer Fulfilment Centre's including recently opened ones with the latest state of art robotic technology.

You will be joining busy team of busy Planners involved in many aspects of warehouse planning including capacity planning, headcount planning and support of variety of planning projects.

Duties & Responsibilities

To maintain accurate Time and Attendance data for Ocado employees;
To plan CFC manpower resources and make sure we have the right skilled people on the right shifts, days, areas etc;
To generate weekly KPI reports;
To deal with internal and external telephone, email and chat enquiries;
To effectively manage Ocado employee's holiday entitlements in line with business restrictions;
To deal with employee roster queries in a prompt and professional manner;
To monitor overall headcount and raise concerns regarding shortages/surplus;
To identify possible savings and improvements for the department and support their implementation;
To work closely with analysts to forecast staff turnovers and put together shift schedules.

What are we looking for?

The role requires a good standard of education and excellent communication skills as the job includes daily interaction with Ocado employees, management and other internal customers. There is a need for accuracy and speed to complete tasks and the ability to organise workloads to ensure timescales are met is essential.

As this role covers a 7 day operation, you will be required to work frequent weekends as part of a roster. This is a pivotal role that would suit a people-person with a strong administrative and customer service background along with strong analytical problem solving ability.

You will be an extremely organised individual who is able to multi-task and prioritise work within a busy environment and demonstrate your ability to work under pressure with multiple projects and large workloads. You will also have excellent English, intermediate/advance MS Office skills, especially Excel, and excellent communication skills.

Above all, you must be flexible and enjoy a challenge!


Life Assurance;
Private Medical Insurance;
Employee Assistance Programme;
Income Protection;
30 days holiday entitlement;
15% Ocado discount.

Equal Opportunity Employer

Ocado is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

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