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IT Service Desk Technician

Tyne and Wear

16001.00-22000.00 Annual Salary

Permanent

  • IT Service Desk Technician
  • Newcastle
  • £18,000 - £22,000 + Excellent Benefits & Training Opportunities

IT Service Desk Technician
Newcastle
£18,000 - £22,000 + Excellent Benefits & Training Opportunities

  • We are currently searching for an IT Technician to join the Service Desk of a rapidly growing MSP based in the heart of Newcastle.

  • The Service Desk Analyst acts as a first communication & technical point of contact for tickets and requests and is expected to know basic functions around supporting user accounts, with a keen desire to progress through on the job training and certifications.

  • This is a fantastic opportunity for someone who wishes to progress in their career and work for an organisation that highly values teamwork across all departments and promotes a dynamic and hard-working yet friendly work ethic. My client is searching for the right candidate who has excellent all-round knowledge of IT hardware and software. Whilst also being a self-motivated individual who is dedicated to their role.

  • Duties & Responsibilities

  • First point of contact for all incoming calls and emails

  • Ticket queue management

  • Active Directory user management

  • Remote Desktop & Citrix session management

  • Customer focused approach to troubleshooting

  • Responsible for tracking daily checks and remediating or escalating as required

  • Ownership of pro-active alerting systems including remediation or escalation

  • Responsible for tracking of IT hardware

Requirements

  • No formal qualifications required but the candidate should have experience of working on a Service Desk with daily tasks including management of user accounts. Ideally the candidate will have experience of Remote Desktop or Citrix technologies.
  • Strong focus on customer service
  • Qualified in or experience of working to ITIL principles
  • Motivated to self-learn

Please apply immediately for consideration for the role. Or feel free to send your CV direct to (Owen Watkins - (owen. watkins @ itecco . co . uk) or call #########

  • Windows Server - Active Directory - Office 365 - Citrix -Hyper V - Networking - HP - Cisco - Avaya - IT Technician - 1st Line Support - 2nd Line Support

  • PR/002699_#########

Posted 14 days ago

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