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Customer Experience Manager




Reference: A4031Description: Library & Digital Support is seeking to appoint a Customer Experience Manager, working directly to the Head of Service and sharing responsibility for the strategic direction and operational development of the services. The post-holder will have a particular responsibility for planning, policy and direction of customer services, the learning environment in the Charles Seale Hayne Library and open access IT facilities, and service quality standards. You will hold a professional qualification at degree or postgraduate level in library/information management or a related discipline, and have previous experience of managing a service delivery team in an information environment or similar dynamic customer service organisation. Your experience will include development & implementation of strategy and policy. You should also have experience of project management and an interest in the development of effective physical learning spaces. You will have a passion for customer service, and be able to demonstrate a creative and forward-looking commitment to service development and continuous improvement. Analytical ability, organisational skills, negotiation & influencing skills, excellent communication, effective people management, and the ability to work both independently and as part of a team are important requirements for this role.Contact for informal discussion: Jane Gosling, Head of Library & Digital Support, on email ######### or telephone######### This is a full-time post working 37 hours per week on a permanent basis.Proposed Interview date: Friday 19 December 2014Plymouth University is committed to an inclusive culture and respecting diversity, and welcomes applications from all sections of the community. The University holds a Bronze Athena SWAN Award which recognises commitment to advancing women's career in STEMM academia.Job DescriptionFurther Particulars Organisational ChartRegion: Location: PlymouthSalary: £38511 to £45954 pa - Grade 8Package: Full-time, Permanent

Posted 16 days ago

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