Customer Support Representative

Zoek Pin Lichfield, Staffordshire, England

£20000 - £21000/annum

Permanent (Full time)

Posted 32 days ago

Job Title - Customer Support Representative - Sales & Service

Area: Lichfield

Hours of work: Full Time hours per week. (Monday – Friday)

Pay Rate: 20k – £21k per annum.

Requirements:

* Excellent proven Customer Service skills. (Problem solving, listening, telephone Skills, resolving conflict)

* Ability to sell products and services

* Good Knowledge of IT/ Microsoft office packages and database input.

* Strong analytical skills with good written and verbal communication skills.

* Excellent telephone manner when communicating with customers both internally & externally.

* Have an accurate and methodical approach to work.

* Ability to meet service level agreements.

* Work well as part of a team, however, be able to self-motivate with the ability to multi-task and manage own workload.

* Ability to use own initiative.

Responsibilities:

* Deliver excellent customer service to all our customers across several different channels, which may include social media, email, and phone.

* Finding solutions for customers and advising them on our services and business account options.

* Facilitate sales from incoming calls.

* Retention of existing customer accounts.

* Answering calls and handling queries from our business and personal account customers.

* Administration support for the business development team.

* Opening of new business accounts.

* Support with ANPR and TAG customer set up.

* Meeting departmental SLA’s.

* Updating data and trackers on Microsoft excel.

* Utilising IT database and systems to maintain thorough and accurate customer records.

* Effectively manage workload to achieve individual and team KPIs and SLA’s.

* Take ownership and resolve customer complaints in a timely and efficient manner, in line with service level agreements.

* Taking initiative and ownership of what you do

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