Automotive Service Manager
Our Client a VAG Main Dealer in Tunbridge Wells is looking for a Service Manager to help drive the Aftersales Department Salary is Commensurate with Skills and responsibilities Working hours: 0800am to 1800pm - Monday to Friday
MAIN PURPOSE OF JOB: To ensure the efficient and profitable operation of the parts and service department by establishing and agreeing with dealership management and meeting objectives that cover the aftersales department's operating policies and standards to achieve both high levels of customer satisfaction and profitability. To control resources at a level commensurate with profit requirements and enhanced customer relations. To maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers. To ensure that the process for identifying and completing field actions is followed. All new campaigns are communicated to all relevant staff members, whilst also ensuring the Service Core Process is followed for every vehicle. Campaign information/ distributions lists to be recorded and kept up to date.
You will be Responsible for: Service supervisory staff including Service Receptionists Workshop Foreman. Vehicle Technicians (skilled and semi skilled) Apprentices & YTS Workshop Administrative staff
ESSENTIAL Ability and skills to deal with the overall management of the Service Department Good understanding of all Financial KPI's of Service. A good level of appropriate training which relates to the Service Managers role
DESIRABLE Knowledge of and ability to apply vehicle service/parts and warranty processes Word processing/Excel skills Knowledge of warranty administration systems
Please remember to quote the reference number when applying - PRS21499
If you are interested in this vacancy or any other similar roles within the automotive sector please contact Lee Dargan at Progress Recruitment Solutions (UK) Ltd now!
Unfortunately we are unable to contact every application that we receive, if you do not receive a response please assume that you have been unsuccessful with this particular application, however if you have automotive experience we will keep your details on file and contact you should a vacancy arise that matches your skills and experience.
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Automotive | Motor Trade | VAG | Service | Aftersales | Management | Tunbridge Wells | Kent |
Posted 31 days ago