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10 miles
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London SE1

£13.50 - £13.50 Per Hour


The successful candidate will be experienced in legal copying, scanning and printing, proactive and confident in client communication, have the ability to work within deadlines and follow correct Mitie processes and local site procedures. The role would suit someone who is highly organised, flexible and able to work on their own. Job objectives and responsibilities The services that the Document Specialist is directly responsible for includes, but is not limited to: ? To ensure that copying, printing, scanning, quality checking, coding, eBible, Keep Bible, mailing, SAR (Subject Acces Request) and all associated finishing works is carried out to the highest standard and produced and processed correctly within the agreed deadlines across a range of shifts. ? To give an excellent reprographics service to all users of the overall print service. ? Quality control of the work produced and that of their colleagues when required. ? Communicate effectively between colleagues, service users and key stakeholders to ensure a timely flow of information. ? Contribute towards having the correct stock levels in place so that work requests can be fulfilled within agreed timeframes. ? Liaise with engineers and log fault calls quickly to reduce machine downtimes as far as possible. ? Keep a track of volumes undertaken per job and fulfil print requisition forms to completion. ? Ensure safe working to protect the wellbeing of all people in the location. ? Maintain the client and Mitie standards and brand. ? Provide a customer focused service Main duties and accountabilities ? All types of printing, photocopying and scanning. ? Completing coding, eBible, Keep Bible, mailing and SAR requests ? The ability to use various softwares as Scanned All and Capture Perfect for scanning, Adobe Acrobat, Law Pre discovery and Prisma Prepare for printing ? The ability to use a variety of digital printing devices to complete job requests consisting of different types of media. ? Use a variety of finishing equipment to ensure that documents are finished to the correct specification. ? Work efficiently across the range of printing and finishing devices to optimise workflow and job turnaround time. ? Ensure that accurate billing information is captured through job request tickets and is also captured and that jobs are closed off using reprographics workflow/print management tool. ? Monitor departmental stock levels and report any requirements ? Provide first line maintenance to the print devices and also liaise with external service providers in relation to further fix requirements and the ordering of consumable parts. ? Return finished work, in line with job requests. ? Answer any enquiries in person, by telephone or email. ? Liaise and work with Distribution Services colleagues when required. ? Cross training within other departmental activities to ensure optimum service. ? Quality check all work carried out. ? Ensure all deadlines are met. ? Pick up and deliver documents from/to our clients if required ? To ensure that all logs, forms and work related administration are completed in an appropriate manner. ? Work tidy and safe at all times ensuring stock is stored in the appropriate storage areas. ? To promote and uphold the core aims and values of Mitie at all times. ? Adhere to all site procedures within the operations manual. ? To complete any reasonable request as made by your line manager. ? Maintaining a tidy work environment at all times and encourage colleagues to do so ? Working with the management team and clients to ensure the best possible service and resolve any concerns ? Provide a customer focused service ? Promoting the aims and values of Mitie on site ? General administrative duties in relation to the running of the overall operation ? Booking and processing client requests and entering on to IT-based systems ? Ensure safe working to protect the wellbeing of all people in the location Person Specification ? Experienced in all areas of reprographics ? Excellent communication and teamworking skills ? Flexibility to ensure deadlines are met ? A Pro?active thinker who is always looking to improve the service, add innovation to the account and work toward contract growth ? Highly PC Literate

Posted 34 days ago

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