Client Services and Support Coordinator

Zoek Pin Waterlooville, Hampshire, England

£23000 - £24000/annum

Permanent (Full time)

Posted 7 days ago

We are currently looking for a Client Services and Support Coordinator to join our busy team in Waterlooville!

You will be responsible for all Smartform updates, keeping queries to a minimum whilst carrying out proactive improvement to the current data base. Apply a good knowledge of excel skills to help enhance current reports and processes. To provide support to the TSB helpdesk as and when needed. To assist the Admin team during busy periods and to ensure all daily targets / SLA’s are met and completed within a timely and efficient manner.

Salary: £23k - £24k Per Annum

Client Services and Support Coordinator Duties:

Ensure a full record of the current Smartform database is kept and maintained on a regular basis.
Deal with any customer issues they experience with Smartforms.
Create new Smartforms and amend current Smartforms as and when needed.
Good understanding of excel is essential to help the department improve current reports and processes.
Make and implement recommendations on how the customer interface through Smartforms can be improved and developed.
Support the TSB helpdesk when short staffed due to holiday / breaks / sickness, Support will include taking calls, supporting branch staff, logging calls with Stanley Service and helping with Access Control requests.
Support the Admin team during busy periods by carrying out basic requests, this support will include Data Changes, Mas Review, Inputting Data Sim details.
To produce daily, weekly, and monthly reports as required by the department / management.
Responsible for ensuring all tasks are carried out efficiently and without errors.
To provide a swift response to all customer generated enquiries.
To provide contingency training to wider team to upskill their understanding of this role.
To assist Operations when required in the event of extreme weather conditions and periods of manual operation.
To carry out contingency cover and support as / when directed.
If you think that you are suitable for this Client Services and Support Coordinator role, please apply now

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