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Training & Support Consultant


£26000 to £28000 per annum


Travel specialist software company based in London seeks a Training & Support Consultant to work with their globally based inbound tour operators offering training and support to users of this renound software travel specialist. This would suit someone who has worked in Group Operations for an inbound tour operator and looking for a career change where you could go into companies and train staff on how to use the system; listen to their issues and see if the company can implement changes to make their lives easier and to offer any support. A busy and varied role, as Training & Support Consultant you work will involve :

  • Working both on the phone and email reacting to support issues from inbound tour operators
  • Travelling UK & globally to visit clients offices and help in initial and ongoing training issues
  • Acting as the communications person between the technical IT team and the tour operator
  • Account managing key clients to ensure on going up to date use of systems is being used and listening and reacting to their enquiries
  • Being the first point of contact for new clients once the system is implemented
  • Reconciling all issues with the highest level of service

Training & Support Consultant- ideally candidates will have experience of :

  • Working for an inbound tour operator especially in group operations
  • Have great communications skills and enjoy training and ensuring clients are using the system properly
  • Some experience of customer services and preference given to people who have used a software reservations system
  • Ability to represent the company and have the confidence to train in a face to face environment
  • European languages useful, special Spanish

The company will offer great training we are not looking for an IT specialist but someone who isn’t frightened of learning the company are a world leader in their field and boasts an incredibly low turnover of staff, great modern offices, lots of benefits and a happy and motivated team.

Successful Training & Support Consultant candidates will be contacted within 2 working days we will arrange to meet you and discuss the role in full to ensure this is the right career move for you. Since 2001 we have helped many people find the right career to we hope we can help you.

Posted 13 days ago

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