Application Support Consultant x 2

Zoek Pin Hemel Hempstead, Hertfordshire, England

Permanent (Unspecified)

Posted 5 days ago

2 x Application Support Consultants / Support Analysts for interesting 1st / 2nd Line Support roles with a superb company who have continued to excel and grow through the upheaval of 2020. They now have 150+ staff, they have won multiple awards for being the best ERP solutions business, beating Microsoft Dynamics and others, and they have recently been approved as a supplier to a buying group that represents over 500 businesses in the UK.

The company is growing and there is a positive vibe, people are optimistic about their careers and the future here. The software is modern and user friendly, and is a SQL Server, .Net framework ERP product which is highly configurable. Broad salary range depending on your level, to £33k for the right skills. Office based near Bourne End with some home working flexibility.

The UK support team is currently 4 people and a support team leader, with 200 customers and they need two more application support consultants to help with the growing workload. You can expect up to 15 calls a day.

They are looking for a candidate with at least 12 months' application support, so if you work for a software company supporting a specific application for business customers (SME) that is ideal. So this could be application support of ERP software, or accounting solutions, or construction, property management, builders' merchants, or dealer management software. Or it could be events management software, legal accounting, field service software, or MRP software or estate agent solutions. And it would be great if you had some SQL scripting or SQL Server experience. But the most important skill is to be able to listen to people, understand the issues and look for ways to move things forward.

These roles would naturally lead into ERP Implementation and functional consulting as the next career step. Or if you are keen on software development they will fund training courses to learn development and coding in the future.

They would expect to see strong problem solving skills with a logical approach to achieving objectives, and excellent interpersonal skills: people who are ambitious, enthusiastic, reliable, and eager to be challenged. You use tact and courtesy when speaking to clients, but can be assertive where necessary.

The positions are 1st and 2nd Line Support, but predominantly 2nd Line because nearly all their clients have their own IT departments, so it is rare to have a quick 5 minute fix. The work is interesting and very involved and you will own your calls and work through the issues. The product is written in C and .Net with SQL Server so working in this role, you will be exposed to that technology and if you were interested in learning more about that side, it would be an advantage, but not essential.

This will involve dealing with difficult situations and having to deal with unhappy clients. Sometimes it will be the ERP software at fault and sometimes it will be the client causing their own problems, and sometimes a mixture of both.

What is interesting is that you will be dealing with issues across all modules, Finance, CRM, Ecommerce, Inventory, Warehousing, Distribution, Purchasing and Mobile. So when you take a call you will need to figure out what the issue is, really get into the nitty gritty of it by talking to the client, and really trying to understand the issues their business is having.

To find out more, contact Jake King or Carolyn MacLurg at Ambis Resourcing.

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