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IT Systems Engineer

St Albans, Hertfordshire, England

£22k - 28k per year


IT Systems Engineer

Come and join a fun, hardworking, growing team supplying IT Support and services to customers throughout Hertfordshire, London and the South East. Our client is looking for an IT Systems Engineer to join their team.

Key Roles & Responsibilities:

  • Design, build and install systems for clients
  • Maintain client systems, updating, adding to, and improving.
  • Resolution of IT issues to service targets (remotely and on-site)
  • Accurately maintain and update the Helpdesk System
  • Work collaboratively within a team environment
  • Build positive relationships with customers
  • Installation and configuration of Client, Server and Mobile software/ Apps at client location
  • Build, configure new PCs, Server and network devices to required specifications
  • Provide support for IT infrastructure components, including desktops, Laptops, Applications and on-site telephony
  • Maintaining internal support documentation
  • Daily network monitoring and backup monitoring
  • Server support and maintenance task management
  • Server OS and hardware installation
  • Provide out of hours support where required
  • Candidate must attend customer sites in a timely fashion
  • This role requires frequent travel to customer's premises all around the year
  • Maintaining high standards and professional image of the company is an absolutely necessary at all stages
  • Preparing regular end of day reports on the tasks assigned is required
  • This role requires a good positive attitude towards job, tasks, clients and event at all times
  • Constantly improving IT support skills is an absolute necessity and should be prepared to take latest certifications in Microsoft, Cisco, VMWare, etc....

Key Skills Required:

  • Candidates should be confident, professional, have a real enthusiasm for working with a wide variety of people, and the ability to be calm and patient under pressure
  • Minimum 2 years IT experience in IT support industry
  • Good knowledge of Windows Server 2008, 2012, 2016
  • Microsoft Exchange 2013/2016 knowledge
  • Office 365 support and implementation
  • Windows 7, 8 and 10 PC operating systems
  • Some knowledge of VMWare implementation and maintenance
  • Proven analytical and logical troubleshooting approach
  • Excellent telephone communication skills
  • Strong drive for excellence in customer service
  • Ability/desire to work within a challenging environment
  • Microsoft Server Client and server OS Certifications (Desirable)
  • Cisco CCNA or equivalent (Desirable)
  • Good professional reference required from previous work place
  • Must have good written and verbal communication skills
  • Excellent presentation and client interaction skills
  • Strong organisational and problem solving skills
  • Must be proactive and positive at all time
  • Bachelor's Degree in a technical discipline (Engineering, Computer Science, Information Systems/Science, Mathematics, etc.)
  • A Full UK drivers licence and your own car is desirable (business mileage will be covered)

General Skills

  • Able to provide a high level of service to customers
  • Flexible & "can do" attitude
  • Team player
  • Ability to prioritise
  • Good organisation and planning skills with a very high attention to detail
  • Able to communicate effectively with users and senior management
  • Self motivated - ability to work on projects alone

How to Apply

If this role is of interest and you would like to learn more please attach your CV to the link provided and the Hiring Company will be in direct contact.

Posted 36 days ago

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