Bookings Advisor

Zoek Pin Southampton, England

Permanent (Unspecified)

Posted 24 days ago

Bookings Advisor

Start date: Monday 13th September 2021

Monday - Saturday (5 days a week, maximum of 2 Saturdays per month)

hours per week - shifts run between 8:30am and 18:00pm

Permanent and temp to perm positions available

The Role:

Working within a fast-expanding global organisation within the contact centre department.

Providing excellent customer service and guest bookings support via telephone.

Taking bookings and making amendments to existing reservations.

This is a fast-paced role that will involve liaising internally and externally to meet the requirements of the customer.

Duties and Responsibilities:

  • Answering a high volume of inbound calls and providing a first-class customer service.
  • Respond to customer calls in a timely manner.
  • Taking cruise bookings via inbound telephone calls.
  • Amend existing cruise bookings via inbound telephone calls.
  • Maintain accurate records in line with company compliance and guidelines.

About you:

  • Strong customer service skills
  • Excellent attention to detail
  • Experience of working in a customer focused environment, ideally within a telephone-based role.
  • A confident telephone manner.
  • A passion for helping customers and providing the best service possible.
  • Strong communication skills.

!

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