Customer Service Agent - Colchester | Zoek UK | 0cd1e9
This Browser does not support all the features of .
For the best experience please use a Modern Browser.
Customer Service Agent
Colchester, Essex, England
Reed Recruitment in Colchester are looking for multiple, immediately available Customer Service Agents to work for a client based in Colchester on a temporary basis.
The role is paying £ per hour, Monday-Friday with the position being Temporary/Ongoing. Main duties will include;
• Managing customer queries via telephone, email and live chat on a daily basis
• Updating customer's orders and accounts via online and in-house databases
• Checking and amending live orders were appropriate
• Liaising with couriers via telephone and web regarding customer's deliveries
• Delivering a first-rate customer service experience in all cases
• Keeping emails up to date with a response time of 1 hour
• Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching
• Carrying out any other ad hoc duties requested by your line manager to support the customer service function
• Ability to communicate professionally via telephone and email
If you are available immediately and have the skills required for this position, please click apply to express your interest.