Customer Service Agent

Zoek Pin Colchester, Essex, England

Temporary (Unspecified)

Posted 17 days ago

Reed Recruitment in Colchester are looking for multiple, immediately available Customer Service Agents to work for a client based in Colchester on a temporary basis.

The role is paying £ per hour, Monday-Friday with the position being Temporary/Ongoing. Main duties will include;

• Managing customer queries via telephone, email and live chat on a daily basis

• Updating customer's orders and accounts via online and in-house databases

• Checking and amending live orders were appropriate

• Liaising with couriers via telephone and web regarding customer's deliveries

• Delivering a first-rate customer service experience in all cases

• Keeping emails up to date with a response time of 1 hour

• Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching

• Carrying out any other ad hoc duties requested by your line manager to support the customer service function

• Ability to communicate professionally via telephone and email

If you are available immediately and have the skills required for this position, please click apply to express your interest.

Report job View Company Page
Apply on Hirer's Site
Apply on Hirer's Site
Similar Jobs