Customer Service Agent

Zoek Pin Colchester, Essex, England

Temporary (Unspecified)

Posted 17 days ago

Reed Recruitment in Colchester are looking for multiple, immediately available Customer Service Agents to work for a client based in Colchester on a temporary basis.

The role is paying £ per hour, Monday-Friday with the position being Temporary/Ongoing. Main duties will include;

• Managing customer queries via telephone, email and live chat on a daily basis

• Updating customer's orders and accounts via online and in-house databases

• Checking and amending live orders were appropriate

• Liaising with couriers via telephone and web regarding customer's deliveries

• Delivering a first-rate customer service experience in all cases

• Keeping emails up to date with a response time of 1 hour

• Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching

• Carrying out any other ad hoc duties requested by your line manager to support the customer service function

• Ability to communicate professionally via telephone and email

If you are available immediately and have the skills required for this position, please click apply to express your interest.
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