Drax Group: Senior Customer Care Specialist

Zoek Pin Gateshead, England

Permanent (Unspecified)

Posted 21 days ago

Job DescriptionSenior Customer Care Specialist Northampton Permanent Career Level 6 We are looking for a Senior Customer Care Specialist who is confident delivering first class customer service, taking ownership of customer enquiries, and resolving potential role will require you to respond to escalated customer calls and emails, in a timely manner to resolve any potential or logged complaints. You'll investigate customer issues to identify the root cause and offer honest solutions to resolve an issue. The successful candidate will take responsibility for any complaints escalated to the Operations Director, Managing Director, regulatory bodies and via social media to mitigate business will liaise with external industry bodies such as Citizens Advice or the Ombudsman to ensure customer issues are resolved satisfactorily. A strong understanding of the customer lifecycle is essential as well as providing support the team in the delivery of ideal candidate will have proven experience managing complaints within the Energy sector, investigating escalated enquiries, and responding appropriately. You'll be a keen problem solver, show genuine empathy and resilience. You will have a passion for outstanding customer service and display excellent verbal and written communication. A proven ability to manage and defuse conflict and resolve disputes to agree a fair outcome. Previous experience of working towards targets in a challenging frequently changing environment is Drax we're at our best when we're empowered and encouraged to make informed decisions, take action, and do the right thing. If this resonates with you and you are interested in finding out more about this opportunity, please email or alternatively click apply today!!

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