Food and Beverage Operations Manager

Zoek Pin Kidderminster, Worcestershire, England

£28000 - £35000/annum Plus Benefits

Permanent (Full time)

Posted 36 days ago

Food and Beverage Operations Manager - Kidderminster, DY10 1QR

£28,000 to £35,000 + Company pension, on-site parking, travel discounts and subsidised meals.

Role Outline

Reporting to the Head of Visitor Experience and working in close partnership with The Executive Chef this new role will support them in the development and growth of the food and beverage offering for the Railway. Having 2 CAMRA award winning public houses, 5 varying catering outlets and On Train Dining experiences across our stunning 16-mile heritage railway there is so much scope and variety in this role. You will have direct line management responsibility for;

Catering Manager

Bar Managers

On Train Bar and Catering Managers

Contract is full time and permanent 40 hours, 5 days from 7. Covers weekends and unsociable hours as required.

Duties & Responsibilities

Co-ordinate all catering outlets, bars and on train food and beverage services across the railway.

Manage the purchasing of all food and beverages across the business. Ensure best value is always achieved.

Support the Executive Chef in the management of the kitchen operations across the railway.

Manage all catering operations during special events and corporate events in addition to attraction operating days.

Work to budgets and grow sales and gross profit targets for all teams, monitor and report on them monthly.

Set up stock management systems and procedures to ensure tight controls are in place and adhered to.

Ensure cash handling procedures and policies are fit for purpose and communicated to all staff.

Work closely with the Head of Visitor Experience to create attractive high-quality food and drinks experiences and packages to be presold to our visitors.

Work with the marketing team to ensure visitor satisfaction is measured and reported to the teams.

Work with the Head of Visitor Experience and Executive Chef to merchandise our products in outlets and work with the marketing team to create collateral that is in keeping with the SVR.

Support the development of exciting, unique and high quality offers across the railway maintaining the personality of each of the stations and locations and aligning with visitor demand.

Communicate effectively with all teams on a regular basis.

Appraise your teams regularly identify training and development requirements.

Advise the company on compliance with all statutory law regarding food and beverage preparation, service and retailing.

Any other applicable duties as required.

Key Accountabilities

Improvement of customer feedback directly, on trip advisor and social media

Increase turnover and gross profit in all areas

Support excellent partnerships with local suppliers

Skills Required

Exceptional professional communications skills – written and verbal

Supervision, leadership and motivation of staff at all levels

Interpersonal skills to work effectively across several teams and with external partners

Ability to take the initiative, act independently, identify priorities, and balance conflicting demands.

Advanced computer skills including use of Microsoft Office products including Word, Excel and Teams

Excellent organisational and personal time management

Planning and creative problem solving skills

Ability to work under time pressures

Qualifications, Knowledge & Experience


Significant experience in a tourism, food, bars, catering or hospitality related business

Proven track record of effective people management in large teams ideally in a multi-site environment

Proven commercial acumen and the ability to work in a target driven environment


Degree level qualification in a food / catering / hospitality related subject

An interest or understanding of the challenges of working in a heritage environment

Experience of working with volunteers

Interviews to be held on 15th September 2021

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