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Customer Service Advisor - Retentions Team

Nottingham City Centre


Permanent (Full time)

| CUSTOMER SERVICE ADVISOR - RETENTIONS |rnrn| NOTTINGHAM CITY CENTRE |rnrn| £18,380 PER ANNUM + MONTHLY BONUSES, RISES TO £20,150 AFTER 6 MONTHS! |rnrn| BONUS SCHEME OF UP TO £5,040 PER ANNUM |rnrn| 8.00AM - 8.00PM ON A ROTA BASIS |rnrn| MUST BE AVAILABLE FOR FRIDAY 4TH OCTOBER FOR AN ASSESSMENT DAY, TO START MONDAY 7TH OCTOBER |rnrnAre you immediately available and have experience within customer service? Are you ready to take the next step in your career and join a large company who is focused on your growth and progression?rnrnIf you have the passion, we have the position!rnrnBenefits:rnrnrn 33 days annual leave, with an annual option to buy up to 5 additional daysrn Cycle to Work scheme - up to £1,000 worth of bike and accessories with an option to purchase the bike at a lower costrn Salary Finance - a dedicated online portal offering lending and saving facilities, financial well-being and support servicesrn Travel loans - interest free loan for your travel to workrn Regular incentives with amazing prizes to be wonrn Free Wi-Fi, hot drinks and fresh fruitrn Generously discounted Sky TV and broadband packagesrn Pension scheme & free life assurancern Comprehensive in-house training with clearly defined career progression opportunitiesrn Complimentary Domestic & General protection plan and discount further productsrn Great employee discounts at local shops, gyms and restaurantsrnrnrnResponsibilities:rnrnrn First point of contact to existing customers when they are calling to cancel their policy or are wishing to discuss available optionsrn Inbound call handling, assisting customers to issuesrn Use your initiative to understand the specific reason for the customer callingrn Providing features and benefits of what they provide with the aim to of the customer being retainedrn General enquiry handling with a strong customer focusrn Delivering a professional sales and service experiencern Work in partnership with our clients and other brands in making customers aware of additional productsrn Offering appropriate products whilst meeting compliance and quality standardsrnrnrnSkills/Experience/Attributes:rnrnrn Previous experience in a customer service role is ESSENTIALrn Communication skills - effective oral and written communication skillsrn Tenacious, driven personality with a strong will and want to learn and progressrn Ability to solve or spot problems and escalate the issues if you are unable to solve itrn Ability to be self-sufficient, using the available tools to help build knowledgernrnrnPlease only apply for this position if you can evidence, on your CV, the essential elements of the post.rnrnShould this not be the case, you will only receive an automatically generated email response to your application with no further communication.rn

Posted 13 days ago

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