Contact Centre Customer Advisors - Hinckley | Zoek UK | 0e1947
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Contact Centre Customer Advisors
Hinckley, Leicestershire, England
Contract (Full time)
An exciting opportunity has arisen to join a leading utilities supplier as a Customer Advisor, our client is currently seeking a Contact Centre Customer Advisors based in Hinckley, Leicester LE10 0NA. This is a full-time on going 37 hour week, contract paying £ per hour = £(phone number removed) per annum pro rata.
This vacancy will start on 04th October 2021 enabling applicants to serve their notice prior to starting.
The role is shift work, so it is important to know that your days will differ. An example
of this is 3 days starting at 07:00 and finishing at 15:30, another 3 days starting
at 14:30 and finishing at 23:00 with the following 3 days off. So, in short, 6 days on
and 3 Days off, and your shifts are published in advance + opportunity to undertake additional hours.
We are currently recruiting for customer service representatives to join our fast paced
call centre, responding to incoming calls to the National Gas Emergency line,
providing a 24/7 service safeguarding life and property,
You will undertake a full training programme with ongoing support.
Duties and Activities:
Your day-to-day duties will include:
Handling customer interactions/triaging calls into the National Gas Emergencyservice
Creating and submitting accurate workorders to dispatch Engineers to GasEmergencies
quality work, concentrating on data accuracy and completion within a timely
Contribute to the team delivery of excellent customer service, aim to understandthe customers' needs and the team impact to customer satisfaction.
Apply customer excellence techniques to handle all customer calls and provide afirst call resolution.
Work with others co-operatively and flexibly within a team to achieve the collectivegoal.
Maintain excellent working relationships with the business, and immediatecolleagues
Demonstrate knowledge of the client's processes and activities where applicable
Participation in continuous improvement forums to ensure that we are constantlyimproving the level of service we provide
Provide support/knowledge first call resolution to enquiries and complaints
Providing written communication to customers in response to enquiries andcomplaints.
Liaison with internal and external stakeholders for customer resolution andensure any necessary feedback or learning is provided.
Skills and Experience:
Excellent listening, communication and customer service skills with a passion to go above and beyond, with confidence and capability to deal with varied situations.
Proficient in the use of office applications including Microsoft Office
Confident and capable of building and maintaining working relationships outside of team
Strong communicative skills both verbally and in written form, showing a good level of numeracy and verbal reasoning.
A strong team player who is capable of building and maintaining working
relationships inside and outside your team