Customer Service Administrator

Zoek Pin Colchester, Essex, England

Contract (Unspecified)

Posted 8 days ago

Our client, a global market intelligence and research company, are currently hiring for a Customer Service Administrator Advisor on an initial 6 month contract to

Responsibilities

  • Utilise relevant systems to resolve customer requests
  • Handle Inbound/Outbound emails (90%) and calls (10%)
  • Handle all correspondence concerned with orders and action any edits or amendments as requested
  • Accurately record all relevant information provided by internal and external customers ensuring that the required quality standards are maintained
  • Channel feedback from customers through to correct departments
  • Process customer orders quickly and accurately, ensuring appropriate margins are achieved
  • Ensuring that customer claims are handled efficiently through relevant systems.
  • Responsible for escalating queries or complaints to your Team Leader or Manager where appropriate
  • Building strong working relationships with business teams, customers and your team
  • Respond to customer requests in a timely manner with high quality

Requirements

  • Excellent communication skills with the ability to build good relationships
  • Strong written literacy.
  • Proficient skills in Excel, Word and Outlook are essential
  • Remain approachable under pressure
  • Work as part of a team
  • Pro-actively solve problems
  • Excellent customer service skills

This is an immediate start temporary contract position for 6 months, working 40 hours per week, Monday-Friday.

In this position there are 2 shifts, 8am-5pm and 11am-8pm, alternating on a weekly basis.

The position would require office working 1 day per week, and 4 days per week working from home.

Please apply online for consideration.
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