Account Manager

Zoek Pin Reading, England

£32000 - £50000/annum

Permanent (Full time)

Posted 13 days ago

Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you will be doing

We are looking for an Account Manager to effectively manage and maintain good working relationships with our *NAV customer base.

This role wil give you exposure not only to our existing customers but also new business who are seeking wholesale water and/or sewerage services for a specific area, typically for a new or large development.

*New appointments and variations (NAV ) are limited companies which provide a water and /or waste services to customers.

We’re looking for you to:

Have the ability and understanding of where we may have gaps in our current processes and be able to work to resolve these, whilst also identifying areas of improvement.
Understand what frustrations our NAV customers and can forward plan to identify resolution opportunity to prevent formal complaints
Business partner and work collaboratively with the wider team to ensure accuracy in our meters which will result in accurate regular billing cycles and improved customer trust.
Be able to implement processes to enable the company to be more proactive in identifying and communicating issues with the meters to our customers
Facilitate quarterly face to face account management meetings, monthly account management calls and ad hoc meetings as and when required with all our NAV customers
Identify improvement opportunities both internally and externallyWhat’s in it for you?

This opportunity will give you the exposure of liaising with wider stakeholders to ensure NAVs are represented fairly, and that we as a department support the growing market.
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme.

We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women

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