Customer Service Advisor

Zoek Pin Runcorn, Halton, England


Contract (Full time)

Posted 13 days ago

Customer Service Advisor
Location - Preston Brook - Work from home but must live within 20 miles
you'll earn £ per hour

This is a working from home opportunity. You will still need to live local as you will need to work from the office 1 day out of 9. Especially day 1.

Hours of work - 5 days out of 7, between Monday to Sunday 8am - 10pm, 40 hours per week on shifts

Must Pass: DBS and Credit checks

You can expect to benefit from:
* Voluntary health, dental and vision benefits
* Company matched pension and life assurance
* The option to buy extra leave
* Employee assistance programmes
* Season ticket loans
* Discounted gym memberships
* Cycle to work scheme
* 15 weeks' fully paid maternity, adoption and shared parental leave
* Paid time to volunteer in your community
* Discounts on leisure, travel, technology, fashion and food.
Many of the offices also provide extra perks, such as free fruit deliveries, lunch clubs, onsite gyms, and yoga classes.

As a Customer Service Representative, your day-to-day responsibilities will include:
* Acting as the first point of contact for all queries via phone, e-mail, webchat and social media
* Making outbound calls following up on enquiries about availability
* Providing a world class customer service over the telephone
* Dealing with queries and complaints
* Working to team and individual targets
* Logging all information accurately on the in-house system

What you will need:
* Previous experience of delivering exceptional customer service
* Ability to empathise with the customer
* Ability to work under pressure in a fast-paced environment
* Ideally phone-based customer service experience
* Problem-solving skills and the ability to take ownership over each customer query
* Excellent communication skills at all levels
* A passion for customer service
* Excellent team player

Apply today!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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