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Continual Service Improvement Manager

Manchester, Greater Manchester

£40000 - £48000 per annum

Permanent

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Continual Service Improvement Manager Manchester Up to £48,000

Are you a Continual Service Improvement Manager with experience delivering continuous improvement initiatives and driving process innovation?

The Opportunity

The Continual Service Improvement Manager will be based in the Central Manchester Offices. You will play an important role in helping to create and embed the service improvement policy and process and support the framework to deliver business transformation.

The Role

Ensure that all knowledge and information is effectively managed and maintained ensuring that it is made available appropriately.

Assist service delivery in driving service management and identifying and planning for key ITL process improvement projects

Creating and managing a knowledge systems and maintaining interactions with internal and external suppliers/clients, assisting them in accessing the knowledge management resources available.

Ensure operational service gaps are corrected in a timely manner that are acceptable to the customer.

Who youll be

Youll have excellent communication skills and the ability to work well within a team and communicate with 3 rd party suppliers and internal colleagues.

You will have experience of creating and managing a knowledge system and maintaining reactions with all stakeholders within a complex/ diverse environments to deliver service excellence.

Ability to research and troubleshoot issues/products and present effective improvement ideas.

You will have experience of developing strategic technology plans, processes and solutions. Having recommended strategies and processes to support operational effectiveness.

Experience in all ITIL processes

Strong situational analysis, decision making and critical thinking.

Continual Service Improvement Manager Manchester Up to £48,000

Posted 45 days ago

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