Client Care Manager

Zoek Pin Leeds - This Area Only

£24000 - £30000/annum Benefits

Permanent (Full time)

Posted 31 days ago

Client Care Manager Leeds

Fantastic opportunity to join a leading Healthcare practice in Leeds, working as part of their front of house team as a Client Care Manager.

As Client Care Manager, your role will be to deliver outstanding service through all touch points of the customer journey. You will be the first point of contact for customers, providing excellent service and maximising a positive experience. You will lead and manage the team to deliver excellent standards across the business.

Responsibilities:

Asking relevant questions so you can assess make decisions on the next course of action
Responding to client queries
Process and operational management
Team Management
Managing data and updating information
Complying with company policies and procedures
As their customer ambassador, help build loyalty from customer interactions with staff members by promoting and encouraging best practice
Managing call quality compliance within the team
Face to face service when customers visit the practice
Promoting and encouraging a positive environmentKey Skills:

Being a team player
Strong communication skills
Comfortable with making best practice decisions
Proactive
Positive
Good organisational skills
Microsoft efficient In reward for your hard work, you will receive a salary up to £30,000 plus benefits, which is reviewed throughout your career.

Please apply with your most up to date CV…

BBBH21976

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