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Quality Assurance Administrator

Bristol England

£21,393.02 - 21,393.02 per year

Permanent (Full time)

We are seeking a Quality Assurance Administrator to join our client's hard-working team near central Bristol. The ideal candidate will be customer focused with previous office/customer service experience.

Location: Bristol

Contract: Temp to Perm

Salary: £21,393.02

Start date: ASAP (ideally 19 th August)

This role will be a 60/40 split between:

1) Assessing the quality of the performance of staff who deal with existing and potential customers (up to 9 calls per day) and recommending improvements

2) Completing administrative duties and assisting the winder team

Duties Include:

  • Ensuring telephone quality standards by studying inbound and outbound calls
  • Verifying results by measuring skills (via scoring scripts) on; product knowledge, service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call
  • Rating effectiveness of service representatives; providing quality ratings and identifying training needs
  • Preparing quality reports for management staff
  • Completion of administrative duties and assisting the wider billing/credit team
  • Assisting with invoicing
  • Responding to telephone and email enquiries
  • Updating the company database accurately
  • Other general ad-hoc duties required

Skills Required:

  • Exceptional listening and analytical skills
  • Outstanding customer service skills and dedication to providing exceptional customer care
  • Excellent verbal, written and interpersonal communication skills

Our client is going through a period of significant growth and positive change. The benefits are great, and the working environment is fast paced and fun! Please submit your CV today.

Spec Recruitment:

The team at Spec Recruitment are a passionate, dedicated and unique team of experienced recruitment consultants who genuinely love what they do! They aim to make your job search simple and pride themselves on standing out by bringing a personal and unique touch to recruitment. When Spec Recruitment receive your application, they will also consider whether there are other opportunities that may interest you, but feel free to apply for all roles that suit your needs. Please note, Spec Recruitment is acting as an Employment Agency in relation to this vacancy.

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Posted 42 days ago

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