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Estate Services Officer

Zoek Pin Hertford, Hertfordshire, England

Permanent (Full time)

Recently Posted

About Network Homes

We are a charitable housing association driven by social objectives to make a positive impact on the places we work in, for the long-term. We have an ambition to build a thousand new homes a year, deliver first class customer service and strengthen our residents trust in us as a landlord.

We own and manage over 20,000 homes across London, Hertfordshire and the South East and are a sector leader amongst the G15 group of London’s largest housing associations. We fundamentally believe in the importance to everyone of a safe, secure, and decent home.

We foster a positive working culture because we’re passionate about our people. Recognised as a Sunday Times 100 Employer in 2019 we have outstanding levels of engagement amongst our people. And we’re focused on becoming even smarter, better, faster, and stronger with our digital transformation programme as we look forward to our recent move into our brand new, modern, stylish offices which we moved into in July 2020.

Network Homes is firmly committed to making sure that our organisation and the communities in which we work are safe places for people to be who they are and live the way they choose. The commitment was recognised at the Housing Heroes awards 2019 where our Equality and Diversity Engagement Group picked up a key award and is demonstrated by us being founding partners for Leadership 2025, the initiative to increase the ethnic diversity of housing’s leadership, and Pledge Pioneers for House Proud, a scheme designed to ensure Lesbian, Gay, Bisexual, Trans and Queer residents are able to enjoy their homes without fear of discrimination.

About the role

Are you working in a housing setting and passionate about delivering exceptional customer services?

If so, we have an exciting role for you!

We are currently recruiting for an Estate Services Officeron a permanent contract. You will be responsible for monitoring our housing stock and ensure the maintenance is kept to a high standard and work with and manage contractor performance and standards. You will measure customer satisfaction levels and will be required to attend meetings with contractors on a regular basis working with contractors to improve the overall delivery of service.

You will be actively working with residents addressing complaints whilst ensuring full feedback is provided to all customers as required.

This is a truly collaborative role where you will work with a wide variety of teams in Neighbourhood Management and Asset Management making sure our Neighbourhood Officers are aware of local issues and ensure accurate are kept of all block and estate inspections.

To be successful, you will have excellent verbal communication skills and be adept at adapting your approach for different audiences. You will be passionate about delivering exceptional customer service whilst addressing the needs of our residents.

You will have excellent attention to detail with a can-do attitude.

This role requires an enhanced DBS checkand a full and clean driving license will be required for this position alongside access to a vehicle insured for business use.

If this sounds like the role for you, please apply now!

Rewards and Benefits

We’re committed to making Network a really great place to work. As well as offering a positive culture we offer a generous pay and benefits package, some of which are listed below:

  • 27 days annual leave – plus an extra day for every year of service
  • Ability to buy or sell up to five days annual leave per year
  • Enrolment into our pension scheme with a minimum 4% contribution rate
  • Flexible and agile working
  • Season ticket loan
  • Health & Wellbeing benefits
  • Perkbox – offering loads of discounts in popular restaurants/movie tickets/gym etc.

We really care about personal development so this role will offer an excellent opportunity for you to develop your career, but also to make a real impact and difference to the service we provide to our customers.

Disability Confident Commitment

We are committed to equal opportunities. We guarantee an interview to anyone with a disability whose application meets the minimum criteria for our post.

Circle Back Initiative Employer

We are a 2021 Circle Back Initiative Employer – we commit to responding to every application

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