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1st / 2nd Line Engineer

Bolton, Greater Manchester

£24000 - £30000 per annum + Excellent Benefits


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1 st / 2nd Line Engineer


£24k£30k Dependent Upon Experience

We are looking for a1st / 2nd Line Engineer to join our clients support team. Working as part of a small, hardworking and enthusiastic team, the role involves supporting customers via telephone and email.

1 st / 2nd Line Engineer Key Responsibilities

Work directly with clients to provide software and hardware support Diagnose and resolve technical hardware and software issues. Research the solution using available information resources & tools. Providing outstanding customer service and technical support to clients and maintaining customer relationships Follow standard service desk procedures & update them in timely manners. Identify and escalate situations requiring urgent attention.

1 st / 2nd Line Engineer Key skills and preferred experience.

At least 2 years experience of providing IT Support in a commercial environment, experience supporting:

Microsoft Exchange Active Directory Office 365 Windows Servers (full range) Server Virtualisation (HyperV / VMWare) Local Area Networking TCP/IP Networking knowledge covering LAN/ WAN / WLAN HP and Cisco hardware

1 st / 2nd Line Engineer Personal Requirements

Enthusiastic can do attitude, willing to deal with issues as they arise. A flexible approach to work and prepared go the extra mile to exceed customer expectations. Strong written and oral communication skills, and the ability to effectively communicate with technical and nontechnical audiences. Mature and composed personality able to remain calm and clear headed in challenging situations Highly organised able to coordinate multiple conversation threads without losing track Professional customer facing manner both written (email) and verbal (telephone)

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook Circle Recruitment , Twitter @Circle_Rec and LinkedIn Circle Recruitment.

Posted 52 days ago

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