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Digital Account Manager

Zoek Pin - West Yorkshire - This Area Only

£30000 - £35000/annum

Permanent (Full time)

Role: Digital Account Manager

Location: Leeds

Salary: £30K-£35K

Our client has developed a marketing automation platform to help some of the biggest and best companies in the UK. Due to growth, they are now on the lookout for Digital Account Manager to join their agency.

As a Digital Account Manager, you will guide clients through the sales process into the support phase. You will help clients grow and achieve goals while simultaneously strengthening their relationship with the business.

As a Digital Account Manager, you will be responsible for:

  • Leading, coaching and developing a team of Digital Account Executives to deliver a best-in-class service

  • Developing customer relationships that promote retention and loyalty, improving customer lifetime value and reducing churn, escalating any at risk customers to the Head of Digital

  • Regular reviews with direct reports to ensure all customers are successfully using the product or service they have purchased

  • Ensuring customers remain satisfied with the product by educating them about functional capabilities and possible upgrades, liaising with Account Directors to complete as needed

  • Aiding with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the Product Manager

  • Maintaining excellent service standards, going above and beyond to ensure customer satisfaction and retention, seeing any issues through to resolution.

The candidate:

  • Strong organisation skills

  • Experience in leading a team

  • Excellent communication, both verbal and written

  • Experience of working in digital marketing or a SaaS environment

  • Ability to respond to customer complaints confidently and politely

  • Experience of working in a customer facing role

  • Previous experience in database management and recording

The salary will be in the range of £30K-35K depending on experience. This is a great opportunity for someone looking for the next step up in their career. Due to the ongoing growth of the company, there is plenty of scope to progress internally!

For more information on this and many more Marketing roles throughout the UK, then please contact Lauren Goring at TRC Group along with your CV via this advertisement

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