Cafe Manager - City of Bristol - This Area Only | Zoek UK
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City of Bristol - This Area Only
Permanent (Full time)
Hours: 40 hours per week must include either a Saturday or Sunday
Love Brownies is a rapidly expanding chocolate brownie business based in Yorkshire with cafes and shops opening across the UK. We have an exciting new opportunity for a capable and hardworking Café Manager to join the team in Bristol.
As the Manager, the ideal candidate will be oozing with energy, positivity and have excellent customer service skills.
Love Brownies is about making people smile and creating a memorable experience. Responsibilities also include managing and co-ordinating a team to cover the cafe seven days a week. As Café Manager you will provide support to the baristas/kitchen staff to provide breakfast and lunches and of course, make sure that our irresistible brownies take centre stage. We need someone who is barista trained and committed to providing exceptional customer service. Experience of managing people is helpful but not essential. Full training will be provided.
General responsibilities but not limited to:-
·To manage the Front of House service.
·Ensure an exceptionally high standard of customer service is delivered at all times – taking opportunities to go the extra mile to make customers smile.
·To anticipate customer and store needs by constantly evaluating environment and customers experience
* Preparing and serving hot and cold drinks such as coffee, tea, and speciality beverages for customers.
* Preparing and serving our food menu to customers.
* Accurately recording customer order information.
* Describing menu items and suggesting products to customers.
·Ensure a clean and tidy environment at all times
·Follow Love Brownies operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
·Deal with and resolve complaints to the satisfaction of the customer and the management team.
·Lead by example as a pro-active member of the team.
·Designated key holder responsible for locking up and opening up.
·Cashing up the tills after service.
* Ordering, receiving and distributing stock supplies.
Experience & skills
·Experience of managing people would be beneficial.
·Must have a real passion for customer service.
·A food hygiene certificate would be preferable but not essential.
·Must work well under pressure with the ability to multi-task.
·Be trustworthy and have a flexible approach to work and a willingness to learn.
* Excellent organisational skills and attention to detail and self-motivated.
* Good face to face communication skills – be positive and approachable.
* Prioritisation and time management skills.
* Team player qualities.
·Be willing to go that extra mile!
To apply for this role, please apply with an up-to-date CV detailing how your experience matches the requirement of the role