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Despatch & Customer Service Team Leader

Zoek Pin Bradford, England

Competitive

Permanent (Full time)

Posted 41 days ago

Despatch & Customer Service Team Leader
Salary circa 25k depending upon experience
Steeton, BD20

  • 5pm daily
    Our client is an award winning artisan bakery manufacturer, founded in 1899. Due to a very busy trading period they are now looking for an experienced team leader to head up the despatch and customer service department. This role would ideally suit a driven individual where customer service is of paramount importance. You must have previous experience in leading a busy customer service department.
    The Position
    Our client is looking for a methodical, bright individual who has a keen eye for detail and who can take responsibility for the order processing and despatching of goods for the manufacturing plant.
    You will play a key role in ensuring that orders are executed correctly and efficiently and that attention to detail is achieved on every order. You should take delight in ensuring the customer is satisfied at all times.
    Role responsibility but not limited to:-
    * Managing customer experience staff and ensuring accuracy is paramount
    * Processing customer orders and dispatch
    * Sending out order confirmations
    * Booking in/out orders from customers
    * Arranging delivery and transport
    * Processing delivery notes
    * Dealing with customer queries as they arise and ensure successful outcome
    * Answering telephones and dealing with queries
    * Liaise with all relevant departments where necessary
    Ideal attributes
    * Professional telephone manner
    * Excellent time management and able to prioritise workload efficiently and effectively
    * Excellent computer skills including word and excel
    * Excellent leadership skills
    * Methodical and able to communicate at all levels
    * You will have excellent analytical, communication and decision-making skills as well as a strong ability to plan and organise
    This role would ideally suit an individual who has previous experience within a customer facing manufacturing business.
    If you feel that you have the relevant skills and experience then please send your cv by return.
    NO AGENCIES!
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