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Care Co-ordinator

Zoek Pin Romford, Greater London, England

£19000 - £22000/annum

Permanent (Full time)

Care Co-ordinator Romford

We are looking for an outstanding candidate to join Lodge Group’s team as a Care Co-ordinator/Care Scheduler at our head office in Romford. If you fit our criteria below, we would love to hear from you and see a copy of your CV. You will be assisting the Care Manager to grow the business by delivering extraordinary care services to clients.

40 hours per week. Salary: £19,000 – £22,000 DOE 

You must have experience in working with Care Scheduling/Rotas to apply for this role. 

Our staff receive an enviable benefits package including:

bonus scheme and competitive pay
health care plan with WPA
pension
very supportive team.
Normal Hours 09:00 am -17:30 pm (some flexibility required for emergencies and on-call duties)

Monday to Friday – Immediate Start

The Role:

Support the Care Manager with new and ongoing relationships between our carers and clients
Deliver exceptional service through face to face visits to our clients for Quality Assurance and Service Reviews, as well as communications through other means. Ensure all follow-up activities are recorded and acted upon, as well as alerting the Care Manager to any serious concerns
Undertake emergency visits when required
Participate in the on all rota
Assist the Care Manager with developing Care Plans
Planning and managing the scheduling of our carers’ activities and ensuing everyone is well informed. Checking that all visits have been undertaken and any issues are investigated properly. Undertake shadowing and spot check activities with our carers as part of our service quality management
Review client journals and activity log sheets, report any areas for concern
Maintain accurate and up to date records
Identify training and recruitment needs and report to relevant colleagues
Requirements:

An absolute passion for delivering exceptional customer service and delivering the best quality care services
Strong skills in planning, scheduling, prioritising and time management
Excellent verbal communication skills for working with both team members and clients – including managing challenging situations with empathy, confidence and professionalism
Strong written communication skills
Proactive in identifying changes we could make to improve our service
Care experience
About Lodge Group Care

Lodge Group Care is so proud of all of its staff members. We really do have a close knit, friendly and professional care team. We aim to not only offer the best home care, residential and supported living services to those we serve (in several London Boroughs and parts of Essex), but also the best care for our team too. Our aim is to work in a way that is empowering and inclusive for all team members.

We believe our clients are happy because we are committed to ensuring that our staff feel valued. Our carers and support workers receive ongoing high quality training and are focused on the quality of life of our clients – our extended family.

Lodge Group Care has a GOOD rating from the Care Quality Commission (CQC) for all relevant services

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