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Senior IT Support Engineer

Zoek Pin - Slough - This Area Only

Permanent (Full time)

A new start in 2021? As the Senior IT Engineer, you will be part of the wider IT team of a successful Academy. You will act as a point of contact for technical escalation, and ensure the appropriate service levels are maintained, and that the systems are reliable. Excelletnt Benefits, 25 days annual leave plus a generous pension scheme. Our client aims to offer a responsive IT service to assist in providing the best possible teaching and learning experience. Excellent customer service is a must, as you will be an essential member of a well-established IT team. Role Overview This is a full time role (Monday to Friday) and offers a competitive salary. The position involves working with children and a satisfactory enhanced disclosure will be required from the Disclosure and Barring Service. The client is based across two sites, and so occasional travel may be required. Responsibilities: The responsibilities of the role fall into 2 categories: 80% of the role will be operational duties, and 20% of the role will comprise of project and development duties. Operational Duties: Provide a high quality and professional IT service through delivering day to day and proactive IT support to all users. Esure requests are actioned in line with Help Desk procedures (including out of hours support). Support, maintain, and manage a wide range of technical systems associated with the client's devices and infrastructure. Develop, embed and manage methods of working practices. Encourage users to adopt good IT practice and ensure correct and appropriate use of equipment. Taking part in business continuity and disaster recovery implementation. Work collaboratively with staff to understand their ongoing technology requirements, support in the development of the IT strategy and ongoing IT operations planning and management. Maintain and manage an up to date asset register, and documentation (including maintenance contracts and warranties) of all relevant IT and AV systems and hardware, software, and audio-visual equipment. Support and maintain all client-owned user technology including desktops, software, laptops, printers, and mobile technology. Check IT equipment to log any faults and damage Technical duties primarily in connection with maintaining, upgrading, and replacing IT installations. Test equipment and support internal and external events where IT support is required. Act as an escalation role for the first line support staff. Provide second and third-line support, and first line support when needed. Escalate challenges to the IT Team Lead, Director of IT or third party as applicable. Perform Server and Application updates in-line with the requirements of the client. Action routine network configuration changes in accordance with client procedures (. VLAN changes for room moves, changing of account settings). Aid in the moving of equipment. Assign work, provide direction and support the IT Technicians and Apprentices to enable achievement of objectives - whilst maintaining accountability. Identify and meet the needs of all key stakeholders to deliver a high-quality service. Track, review and assess new and evolving hardware technologies and make recommendations on how they should be incorporated. Essential Qualifications, Experience and Knowledge: Minimum of 3 years of experience in supporting, developing, and maintaining IT systems and infrastructure (preferably in a school environment). Knowledge of current best practice, products, and statutory requirements, including IThealth and safety, GDPR and copyright. Up to date knowledge and experience of the following: Microsoft Server technologies (including Active Directory, ADFS, RADIUS and System Centre). Office 365 (including user management, Exchange and Teams administration). Microsoft desktop operating systems and applications. Storage Area Networks (SAN) environments. Dell networks and configuration. Tablet deployment / management. Apple OS X solutions. Virtual LAN and network virtualisation (Hyper-V). Wired and Wireless Networking including topologies, switch configurations and WLAN administration. Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems. Knowledge and understanding of a broad range of web, data handling and presentation Specification: Ability to explain technical issues to nontechnical key stakeholders. Experience of working collaboratively with teachers & other professionals. Comfortable adjusting and adapting working practices to accommodate requirement changes. Ability to learn new technologies outside of traditional practice based on the strategic requirements. An understanding of child protection issues. Ability to use an analytical approach to diagnose and solve technical problems. Ability to make informed judgments, take appropriate action and accept responsibility for results. Work well under pressure, prioritising work to meet deadlines, whilst maintaining a professional service to the client and to know more? As a specialist IT recruitment agency, at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service and we would be more than happy to chat to you about this role in more detail. About GreatFind Recruitment We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations. We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy. We are an equal opportunity provider

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