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Service Administrator

Zoek Pin Darlington - This Area Only

£18000 - £22000/annum

Permanent (Full time)

Recently Posted

RMS is currently recruiting for a Service administrator. This is a chance to join an organisation which is at the forefront of their industry who are a people focused business looking to develop their staff.

As a service Administrator you will be providing an efficient and effective service to our teams of engineers and external clients. You must be efficient, organised and punctual, be able to multitask, handle pressure and have good communication skills. Your duties will be:

First point of contact for customers, clients and engineers.
Receiving calls from customers/clients with repairs & maintenance requests and logging them onto our in-house client management system (Clik)
Receiving calls from tenants with queries or issues about repairs already in progress
Diagnosing the priority of each repair logged and offering the customer a suitable appointment
Managing the engineers diaries and re-arranging appointments if necessary.
Closing 'jobs down' when complete and raising invoices
Raising new 'jobs' following site visits/accepted quotes
Checking generic mailbox and raising new 'jobs' accordingly
monitor the progress and completion of jobs in line with performance requirements
provide relevant work instructions/site information to engineers
complete daily/weekly/monthly KPI reports (including daily performance, non-conformance and volume reports) within specified deadlines
build and develop effective internal and external relationships
attend meetings and training, including working towards the academic elements of the role, as required
recognise and promote equal opportunities policy and practice at work
assist in maintaining a safe working environment in accordance with health and safety legislation and policy
respect the confidential nature of the work and protect personal information in accordance with data protection regulations and policies in placeundertake any other duties as may be required from time to time as appropriate to the post

If you are interested in the role and would like more information please call Rob on (phone number removed) or email (url removed)

RMS is an equal opportunities employer and recruits and promotes employees on the basis of suitability for the job.

If you are not contacted within 7 days of the closing date then unfortunately your application has been unsuccessful on this occasion

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