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Claims & Complaints Handler (Home Based)

Zoek Pin Heathfield TN21, UK

£32000.00 - £35000.00 PerAnnum

Permanent (Full time)

Our client is a leading insurance brand in the UK and require a Claims & Complaints Handler on a temporary basis to manage a caseload of declined customer claims that are currently going through the complaints procedure. The contract is likely to be for a 3 month period initially, with potential for extension. This role can be either a Fixed Term Contract, paying between £32,000 and £35,000 on a pro rata basis, or a Day Rate Contract, paying between £200 and £250 per day. The claims typically emanate from commercial business customers insurance policies, often commercial property policies, with regards to business interruption & coverage issues. This will be on a full-time basis Mon - Fri and will be fully home based with remote training provided. Expertise of complaints handling within an insurance claims or similar setting is vital, as well as strong knowledge of the procedures for contentious cases involving the Financial Ombudsman Service. A background in UK Property Claims Handling, including business interruption, or a background in handling contentious Financial Ombudsman cases, would be ideal. You will need to have your own laptop & internet connection in order for you to perform the responsibilities of the role. Location can be anywhere within the UK. Start date will be as soon as possible with a one stage interview process with the hiring manager via remote video connection. It is essential that you have at least 5 years' experience in a relevant Claims or Complaints position within the insurance or financial services industry to be considered for this position. Please note that due to a high volume of applications we receive daily, we are only able to contact applicants which have passed the initial CV screening stage. If you have not heard from us within 5 working days of your application, please assume that you have been unsuccessful. We do not retain any personal information without your permission. Please refer to our data protection policy on our website for more information.

Posted 6 days ago

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