Contract Support - London | Zoek UK
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London, Greater London, England
Permanent (Full time)
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join the team located in London. The successful candidate will be responsible for providing exceptional customer service and comprehensive financial and administrative services to the client and the contract.
Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized
Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers
Compilation of the Contract Review Business Unit pack and of Customer Monthly Management Report; support the preparation and delivery of monthly Contract Reviews
Conduct supplier surveys on MySupplier
Liaise with the client regarding payment of invoices
Site inductions; Helpdesk: including but not limited to; logging, distributing, and closing of reactive calls on desired system
Continually develop systems to maximize efficiency benefits for the customer and GWS
Update labour allocations to ensure accurate client reporting
Co-ordination of the billing application, calculate margins, raise invoices, and submit to client; chase debt to keep within contractual terms
Creation and review of management reports such as P&L, WiP, Unbilled Revenue, Debt, OPO's & Invoice Pool
Raise Purchase Orders, review open Purchase Orders and process supplier invoices and resolve any queries; comprehensive spend tracking
Policy and procedure compliance
Weekly report submission to include WiP, Unbilled Revenue, Debt, Invoice Pool and OPO updates
Report on In Scope and Out of Scope works
Drive high quality financial performance to influence P&L result
Ad-hoc reporting as requested by Business Unit or Business/Finance
Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE requirements and Subcontractor reviews
Logging hazards & customer feedback on the QHSE Management Portal
Maintain eLogbooks and Logbooks compliance
Organise training for the team; update team attendance planner, timesheets, arrange agency cover and submit hours on portal
Culture carrier and best practice promoter
Hold academic passes with at least GCSE Maths and English or equivalent
Highly computer literate with IT Skills to achieve key tasks and give the business a sound reporting base
Superior written and verbal communication skills with strong oral presentation skills
Capable of working in a matrix environment
Customer focus skills with a passion for customer service; basic understanding of business and customer-facing environments
Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels
Self-motivated and ambitious; results/task orientated, with attention to detail and accuracy
Excellent time management and organisational skills; confidential and discrete approach
Commitment to continuous improvement
Been a part of a high-performing team with ability to work as part of a team, as well as independently
Calm manner, able to work under pressure and with changing demands and priorities
Travel as the role/business requires
About CBRE Global Workplace Solutions:
As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.
CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $ billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking 128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."
Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.
Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.
No agencies please.
Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.