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Contract Support

Zoek Pin London, Greater London, England

Permanent (Full time)

Posted 4 days ago

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join the team located in London. The successful candidate will be responsible for providing exceptional customer service and comprehensive financial and administrative services to the client and the contract.

Role Summary:

Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized

Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers

Compilation of the Contract Review Business Unit pack and of Customer Monthly Management Report; support the preparation and delivery of monthly Contract Reviews

Conduct supplier surveys on MySupplier

Liaise with the client regarding payment of invoices

Site inductions; Helpdesk: including but not limited to; logging, distributing, and closing of reactive calls on desired system

Continually develop systems to maximize efficiency benefits for the customer and GWS

Update labour allocations to ensure accurate client reporting

Co-ordination of the billing application, calculate margins, raise invoices, and submit to client; chase debt to keep within contractual terms

Creation and review of management reports such as P&L, WiP, Unbilled Revenue, Debt, OPO's & Invoice Pool

Raise Purchase Orders, review open Purchase Orders and process supplier invoices and resolve any queries; comprehensive spend tracking

Policy and procedure compliance

Weekly report submission to include WiP, Unbilled Revenue, Debt, Invoice Pool and OPO updates

Report on In Scope and Out of Scope works

Drive high quality financial performance to influence P&L result

Ad-hoc reporting as requested by Business Unit or Business/Finance

Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE requirements and Subcontractor reviews

Logging hazards & customer feedback on the QHSE Management Portal

Maintain eLogbooks and Logbooks compliance

Organise training for the team; update team attendance planner, timesheets, arrange agency cover and submit hours on portal

Culture carrier and best practice promoter

Experience Required:

Hold academic passes with at least GCSE Maths and English or equivalent

Highly computer literate with IT Skills to achieve key tasks and give the business a sound reporting base

Superior written and verbal communication skills with strong oral presentation skills

Capable of working in a matrix environment

Customer focus skills with a passion for customer service; basic understanding of business and customer-facing environments

Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels

Self-motivated and ambitious; results/task orientated, with attention to detail and accuracy

Excellent time management and organisational skills; confidential and discrete approach

Commitment to continuous improvement

Been a part of a high-performing team with ability to work as part of a team, as well as independently

Calm manner, able to work under pressure and with changing demands and priorities

Travel as the role/business requires

About CBRE Global Workplace Solutions:

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $ billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking 128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.


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