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Lifeline & Control Operator

Zoek Pin Truro, Cornwall, England

£10.02/hour

Permanent (Full time)

Here at Lyons Personnel we are looking for Lifeline & Control Centre Operator for our client in Truro.
Hours – The role is to cover a 24/7 monitoring centre on a rotating shift pattern. Shifts are early to 3pm, Late: 3pm to 11pm, Nights: to 7am and days 10am to 6pm these normally work on a 5 shifts on 5 days off (5 days on late shift, 5 days off then 5 days on night shift and 5 days off for example).
This position is based from home but there is options to work in a covid secure office.
Pay £ per hour
Your day to day duties will involve

• Promote a positive image as a part of a team committed to the delivery of an excellent customer focussed Lifeline and Out of Hours service.
• Answer, log and respond to alarm calls; assess their urgency and take appropriate action
• Respond to callers in a compassionate polite and helpful way and address the call with the level of urgency required.
• Take personal responsibility for ensuring calls answering meets and exceeds the TSA KPI for calls handling performance each month by answering at least % of telecare calls within 60 seconds, and 99% of all telecare calls within 180 seconds.
• Ensure a proactive, positive and flexible approach to the variety of tasks and work patterns within the role, enabling effective and appropriate staffing levels to meet customer demand.

Previous Knowledge and Experience
• Demonstrable experience in a busy call centre or customer service role
• Experience and / or willingness to work unsocial hours as part of duties
• Attentive to the needs of customers trustworthy and reliable
• Excellent verbal communication and listening skills to ensure the appropriate response to health related or property maintenance emergencies
• Experience of working with older, potentially vulnerable people or experience of the demands on services supporting vulnerable people
• Displays empathy and patience when dealing with customers
• Computer literate
• Trustworthy and reliable

For more information or to apply please call The Commercial Team on (phone number removed) or follow the links.

For this role you will be subject to a criminal record disclosure check.

Skills Required

Demonstrable experience in a busy call centre or customer service role
Excellent verbal communication and listening skills to ensure the appropriate response to health related or property maintenance emergencies
Experience and / or willingness to work unsocial hours as part of duties
Experience of working with older, potentially vulnerable people or experience of the demands on services supporting vulnerable people.
Ability to keep calm and offer appropriate help, advice and assistance in an emergency situation

Qualifications Required
GCSE English and Maths Grade C or Above

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