Warranty Administrator

Zoek Pin Maidstone, Kent, England

£20000 - £25000 per annum + benefits package

Permanent (Full time)

Posted 41 days ago

We are currently recruiting for a fantastic organisation based on the outskirts of Maidstone seeking an experienced Warranty Administrator to join their team.
The role will require you to be responsible for the daily processing and administration of all warranty claims.

Duties will include:

Process warranty claims onto the system
Ensure the Warranty database is maintained and regularly updated
Able to communicate and discuss warranty rejection reports with confidence to customers
Highlight any safety-critical or high-cost warranty claims to the Management and investigate as necessary
Monitor warranty trends and report as necessary
Support the Aftersales Service Team Manager to review and improve existing warranty functions and processes
Be the first point of contact for the customer care and sales team for all warranty claim questions
Correspond to all customers, suppliers, and subsidiaries email enquiries
*Supply warranty statistics

Key skills and experience required:

Previous background in handling warranty queries in the automotive market is a distinct advantage
Ideally you will have a background in automotive parts
Exposure to warranty administration from other industries may be considered
Outstanding customer service skills
Confident written and verbal communications skills both internally and externally
Work using own initiative

If you have the stated experience, then please apply now!!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

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