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Travel Claims Team Manager

Zoek Pin Croydon - This Area Only


Permanent (Full time)

Posted 4 days ago

We are recruiting for a hands-on Manager to lead, motivate and develop our Travel Claims Team within our contact centre.

About You

You will already have a good understanding and experience of leading a team within a claims handling environment. You should be a people person, able to identify areas for improvement and nurture your team’s development.

The Role

You will be leading a team of claims handlers, dealing with travel insurance claims in a call centre operation. Reporting into the Operations Manager, you will ensure that your team are equipped with the skills and knowledge they need to provide and efficient and empathic service to customers in their time of need. You will monitor performance in the team by liaising with Call Quality auditors, monthly one-to-ones and regular team meetings where your team members can share experiences and ideas.

What we Offer

Allianz Partners offers a collaborative work environment, where you will be encouraged to develop your skills and gain new ones! You will be challenged to continuously improve yourself and supported to do this.

We cherish our talent and aim to provide an environment of trust and support.

We also offer the following benefits;

· Annual leave 22 days increasing to 25 days, with the opportunity to buy and sell after a qualifying period up to a maximum of 30 days

· Private Healthcare after 12 months

· Employee assistance programme

· Free breakdown cover after 6 months

· Death in service benefit

· Discounted travel insurance

· Flu vaccination and eye care vouchers

· CSR days - up to three paid days per year after a qualifying period.

Allianz offers a supportive place to thrive, where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people - both its 83 million private and corporate customers and its 142,000 employees - Allianz fosters a culture where its employees are empowered to collaborate, perform, push the boundaries and challenge the industry.

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don’t just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.

Full role details are available upon application.

Although we endeavour to respond to every application, due to volume this is not always possible. If you have not heard from a member of our recruitment team within 2 weeks then please assume that we will not be progressing your application.

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