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Single Point of Contact Executive

Zoek Pin - Chadderton, Oldham, England

£18000 - £21000/annum Bonus

Permanent (Full time)

Sales Support Executive
Chadderton

£18,000 - £21,000 + Bonus

We are looking for an ambitious and driven individual to join our Point of Contact team, in this role you will be working hand in hand with the sales and operations departments and be a vital cog of our machine. A few duties include delivery of service jobs, booking jobs onto our BM system, SFDC quote generation and pushing for enhanced customer satisfaction.

What to expect:

Primary point of customer/public engagement - Phone/email response
In-bound lead progression - Solution creation, Quote issue, Revenue generation
Sales Support - SFDC administration, Quote generation
Order Processing - creation of work orders on BM system
Customer Experience - Complaint logging, Issue resolution
Up-selling - Additional product/service sales on existing orders
New Customer On-boarding - Issue welcome pack, Identify potential opportunity
Progression of work orders - optimised service delivery efficiency, right first time
Operational support - Phone availability/statistics
What we are looking for:

Understanding of factors that influence customer satisfaction and consistently high application
Knowledge of products/services, systems and work processes
Ability to work in partnership with field based sales colleagues to enhance customer journey
Strong interpersonal and communication skills - oral and written
Excellent organisational skills with the ability to prioritise daily tasks and good multi-tasking skills aligned to role needs
Able to work under pressure and to tight deadlines
What we have for you:

£18,000 - £21,000
Bonus structure
Medicash
Pension
Progression
Apply today

Posted 1 days ago

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