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Client Success Manager

Zoek Pin South Fawley, West Berkshire, England


Permanent (Full time)

DescriptionAs our Client Success Manager, we are seeking a trusted advisor for our small market clients, applying relational and business consultancy skills to help them leverage CloudFactory as a competitive advantage to dominate their market.

Ready to apply? Before you do, make sure to read all the details pertaining to this job in the description below.

You will manage the overall post-sale business relationship with assigned accounts, overseeing the onboarding process, and then driving satisfaction, retention, and growth throughout the client journey.

You will be able to maintain a holistic understanding of client expectations and success measures and lead strategies to support those goals.

You will take the lead on identifying and securing growth opportunities and working cross-functionally to ensure the client’s desired outcomes are achieved.

And you will advocate client needs and share wins and learnings cross-departmentally to help everyone learn to better serve our Responsibilities Manage the entire post-sales business relationship with clients, overseeing the onboarding process and then driving satisfaction, retention, and growth throughout the client journey Develop trusted relationships with decision-makers in each account to understand their goals and drive value; deliver regular executive business reviews for your customers Track account health and collaborate cross-functionally to identify growth opportunities, churn risks, and work proactively to deliver an excellent customer experience.

Collaborate with the rest of the Customer Success team to develop industry leading processes and best practices for delivering success to clients.

Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value, growth, and retention.

RequirementsAs our CSM you should love building relationships, and you can manage through ups and downs.

You are committed to understanding your clients and delivering successful outcomes for all your clients.

You have a proven ability to drive continuous value through products or services.

You thrive in a high-growth, dynamic, fast-paced entrepreneurial environment, which means things can change quickly (don’t say we didn’t warn you).

You’re a great communicator.

You know what to say, and what to leave out.

You also have a high EQ (emotional intelligence).

You’ll need to empathize with our customers and work cross-culturally with team members across the globe.

You’re analytically inclined.

You understand what data means and how to apply it to identify opportunities and solve Experience Bachelor’s degree 2+ years of experience in a client-facing role; specifically in client success, account management, and/or management consulting experience, ideally in SaaS or similar technology service or software A customer-first attitude; strong passion for exceeding customer expectations Ability to work in a fast-paced environment while staying focused and flexible Demonstrated success in understanding a customer’s business and building senior-level relationships with customers Proficiency with Customer Relationship Management Systems – Salesforce a plus Experience in sales, revenue retention, and up-sell experience Excellent written and verbal communication skills.

Agile, self-starter who can work independently and collaboratively; possesses a people-oriented, friendly can-do attitude.

Ability to manage multiple priorities and tasks; proven strong organizational and project management skills in a fast-paced environment.

Exceptional organizational, analytical, strategic, and detail-oriented thinking skills.

Excellent planning, organizational, and prioritization skills About CloudFactoryCloudFactory provides a tech-forward, professionally managed workforce solution with all the benefits of a trained internal team.

Our teams are agile, scale fast, and process data with high accuracy on virtually any platform specializing in Digitization, Managed Crowd-sourcing, Image Annotation, Image Labeling, Cloud Labor, Machine Learning, Artificial Intelligence, Natural Language Processing, Video Labeling, Video Annotation, Outsourcing, Data Processing, Data Labeling, and Workforce SolutionsCloudFactory is on a mission to change how work gets done.

We're using technology to make it super easy and affordable for startups and fast-growing companies to automate and outsource routine back-office data work.

As a leader in the Impact Sourcing movement, we aim to connect 1 million people to online work, while raising them up as leaders to address poverty in their own communities.

Our workforce is recruited from talent “hot spots” around the globe such as Nepal and Kenya where we can hire the best and brightest in areas where there are thousands of talented people, but limited opportunities for meaningful and sustainable you want to join our movement, click on the link below to apply.

Don’t settle for a job, pursue a calling at unsure? Read ‘5 Reasons You Should Work at CloudFactory’.

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