Recovery Officer - Newbury | Zoek UK
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Newbury, West Berkshire, England
£21.00 - £22.00/hour
Temporary (Full time)
Job Role: Recovery Officer
Salary: Up to £22ph
Location: South East England
Hours: 37 per week 9:00am - 5:30pm
An exciting opportunity has arisen for an experienced Recovery Officer based in a Local Authority in South East England.
The successful candidate will need knowledge, skill and experience in the following areas:
Ensuring the recovery cycle is followed and completed for Council Tax accounts for all stages of recovery, including post liability order action.
To ensure all arrears accounts are actively pursued by monitoring and ensuring that enforcement action is not being held up, through effective case management to maximise income.
Analysing and monitoring post liability order actions including Enforcement Agent case selection and review, Committal, Bankruptcy, Charging Orders, and other actions as required.
To negotiate and make payment arrangements with customers who are in arrears using income and expenditure details to inform sustainable solutions for Council Tax debt
Trace absconders using Experian or other information held to obtain payments
Attending and representing the Council at Liability Order and Committal hearings
Liaising with external bodies such as Enforcement Agents, Department of Work and Pensions and Solicitors
Conduct office interviews and deal promptly and courteously with all forms of communication with the general public in accordance with the Councils Customer Care Code and other agreed guidelines
To have experience of using the Capita Academy system for Council Tax Recovery
Understanding of automation of recovery on academy, to assist in releasing cases that becomes stuck in the system in order to maximise recovery.
Reconciling academy with enforcement agents data - ability to track and correctly allocate misallocation of payments and notification of adjustments effecting Liability Order balances
Working with third party to identify and manage cases passed for charging order and bankruptcy Clients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration.
Please apply with submission of your CV and Chandani Jethwa from our London CPE office will be in touch. For more information and a confidential chat about the position, please do not hesitate to call us on (phone number removed).
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Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business