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Customer Experience Associate II - Russian and English language - Relocation to Poole, UK

Zoek Pin South Perrott, Dorset, England


Permanent (Full time)

About ConduentThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every DescriptionSalary: £17,750 + £1500 KPI Bonus opportunity per annum  Contract: 12 months fixed term contract leading to permanent contract Job Type: Full-time, 37,5 hours per week.

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Shifts between 06:00 and 17:30 Monday to Friday and 08:00 and 17:00 weekends (1 in 2 weekends worked)  Location: Poole, UK. Relocation expenses reimbursement offered (terms and conditions apply) If you have experience in Customer Service and speak the Russian and English language we want you to be part of a Customer Care Operation that supports millions of customers worldwide. You will be helping customers who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues. Experience with Android and iOS is desirable but we provide comprehensive tools and training so you can focus on providing world class service. With over 500 employees we have one of the most international workforces on the UK’s south coast and are proud of our engaging workplace. HOW WE MAKE CONDUENT AN AMAZING PLACE TO WORKOpen plan offices with a fun and friendly atmosphereSupportive, opportunity driven company-cultureBreak-out spaces and games roomSocial events, out-of-office groups, clubs and activitiesIncentives and spot prizes including red-letter days and international tripsLanguage sharing opportunitiesCareer development – 95% of senior roles are recruited internallyWHAT WE OFFER YOU12 months fixed term contract leading to permanent contract (Flexible employment terms are available)Full-time employment, guaranteed  hours per weekPerformance based bonus28 days paid holiday per annum inclusive of bank holiday increasing with years of serviceRelocation expenses reimbursement (terms and conditions apply) Access to comprehensive learning, training and development and much YOU’LL BE DOING  This role is for customer support only so we’ll never ask you to cold call and there’s no selling  customer support via Phone, Chat and Email, Social Media for Android apps and hardwareBe truly awesome with customers and help us deliver outstanding customerBecome a knowledge expert by using internal systems and training to stay up to date with the latest informationIdentify and report emerging trends and customer issues to senior staffTHE LOCATIONBournemouth and Poole is one of the fastest growing digital economies in the UK and has 7 miles of golden sands too!Just 2 hours from London and accessible via train, coach and planeOur office is based between Bournemouth and Poole, near to the University and can be reached via a bus service that runs frequently with stops right outside the office!Successful applicants must be entitled to work in the UK in order to commence employmentClosingConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

 People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.

For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

You may also click here to access Conduent’s ADAAA Accommodation Policy.

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