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Customer Service Executive

Zoek Pin Glasgow, Scotland

£15000 - £25000/annum

Permanent (Full time)

Posted 8 days ago

Customer Service Executive, Financial Services

£20,000, Glasgow

Does the idea of working in the comfort of your own home surrounded with a team of colleagues with a genuine love of the job sound perfect to you?

We are looking to have a chat with service driven professionals to discuss joining a professional financial services-based company in Glasgow working full time hours. You will liaise with customers through inbound and outbound calls collating customer information as you go.

You are looking for freedom, a good work life balance and fun in the workplace. You are someone who wants to make a difference through providing the best-in-class customer experience throughout the customer journey.

Are you who we are looking for?

You must have a background in financial services with an understanding of regulatory and compliance requirements
You have experience within a customer service and administration based role
Bring a polite, confident, and professional telephone manner
Strong work ethic and drive to succeed

What does the day look like?

Handle inbound and outbound telephone calls liaising with customers
Process service activities in line with relevant timescales
Issue letters and other correspondence to customers
Ensure customer details are accurate on the system
Adhere to all policies and compliance procedures
Execute tasks in line with SLAs

You will work 35 hours per week, 5 days over 7 therefore flexibility is required to cover business hours.

Interested? Click the apply button below to send your CV to Karen Keenan

Please note that all successful candidates will be subject to background checks which include 5-year work references, criminal background check and basic credit check

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