Our local authority client is looking for a number of Service Desk Analysts to support with their current workload.

The role will be acting as the first point of contact for all customers and users. Raising tickets for reported incidents and requests looking to resolve as many as possible at first point of contact.

The next step would be assigning tickets to 2nd and 3rd Line Support Teams and keep customer updated, offering a first class customer service.

The right candidates will have:

• Experience of ITSM tool sets

• Rational & calm under pressure

• Experience of working in a customer facing environment

• Experience of call handling

• Experience of working to SLA’s

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