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Managed Services Desktop Engineer

Zoek Pin Tower of London, Greater London, England


Permanent (Full time)

Posted 32 days ago

Managed Services Desktop Engineer Location : London, E1 8EU Salary : £25,000

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

  • £28,000 gross per annum plus company benefits Hours : Mon
  • Fri, 09:00AM
  • 17:30PM Exponential-e is a pioneer of connectivity, cloud and communication solutions.

We provide a host of services and solutions to enterprise level customers, including Connectivity, Cloud Hosting, Managed IT, Professional Services and Unified Communications.

Your new role We are recruiting for the role of a Managed Services Technician in our expanding elite Managed Services team.

You will work closely with our customers and be part of an excellent team who are progressive, supportive and technically advanced.

Some of your responsibilities will include: Respond to support calls as assigned within Service Level Agreements.

Work as a team to deliver timely resolution to customer requests from telephone and email Maintain an understanding of the internal escalation process Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.

To be a highly motivated team player with the skills and ability to manage changing priorities.

Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections.

Physical Workstation and peripheral relocations.

Performs general preventative maintenance tasks on computers, laptops, printers.

Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets); Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible.

What you’ll need to succeed To help continue with our world-class status, we need someone who can deliver excellence.

As a Managed Services Technician you must have the Ability to provide a customer focused service to committed Service level agreements (SLA’s .) Knowledge and Experience required: · Experience in managing/troubleshooting Windows Desktop Operating Systems · Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies · Experience in managing/troubleshooting VMWare and/or Virtualisation technologies · Experience in using ITIL based ticketing system (ITIL foundation preferred) · Exposure to supporting VDI solutions (CITRIX, VMWare Horizon View etc.) · Knowledge of Networking (DNS, DHCP, PING, TRACERT, NETSTAT, NBTSTAT, TELNET, FTP, FTPS, SFTP) · Desired skills in Microsoft System Centre, SharePoint and Lync an advantage · Applicants will ideally be either MCP, MCSA, MCSE or VCP certified Why Exponential-e? Not only will you be working for a company that constantly exceeds expectations with both our innovation and our customer service, but there are many benefits you will receive while working for us: Working at the forefront of technology Purchase up to five extra days of annual leave Every employee gets their birthday day off work Working with customers/clients from all verticals · Clear progression paths/Progression paths into 2 nd line Engineer and 3rd Line Specialist.

Autonomy and freedom to manage your own time and workload · Culture quarterly and annual awards (Director awards, Pride awards) · Learn and work with some of the most talented engineers in the industry · Working in a fast paced, collaborative and enjoyable environment delivering a world-class service · Culture Club organise events for the company (such as Thirsty Thursdays, kids Christmas party, quarterly socials) A dedicated Learning and Development team including access to a range of technical training and courses (LinkedIn Learning) Comprehensive benefits (25 days holiday, free fruit, free Barista coffee, season ticket loans, local gym discount, Vitality health cover) About Exponential-e From launching the world’s first Virtual private LAN in 2006 on our privately-owned 100GigE secure and super-fast Network to our recent work integrating SD-WAN and SD-DC, Exponential-e’s commitment to innovation has resulted in us being recognised as a world-class IT Service provider, one of the fastest-growing private companies in the UK, and have 8 ISO accreditations to our name.

We have built an extensive solutions portfolio, which enables the creation of services tailored specifically to our customers’ operational needs – whether that be for Private and Public Cloud, Data Centre, Unified Communications, Cyber Security or Managed IT Services.

What we deliver is Peace of Mind-as-a-Service.

The customer is at the heart of everything we do.

That’s why we are trusted by more than 3,000 customers, boast a 96% customer reference-ability, and have an industry-leading Net Promoter Score .

This is an exciting opportunity for you to join our rapidly growing organisation.

We take PRIDE in our culture and team spirit, driven by our employees that want to learn, achieve and build a successful career path.

What you need to do now Click “apply now” and you will end up on our careers page, where you can see the full job description and will be able to send a copy of your CV to our recruitment team.

We are a company that hire for attitude, ambition and train for skills.

So even if you don’t tick all of the boxes but want to be part of Exponential-e then please still apply.

We will be in touch as soon as possible to discuss this opportunity, or other relevant positions we may have.

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