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Personal Injury Claims Handler

Zoek Pin Chelmsford, Essex, England

£18000 - £30000/annum

Permanent (Full time)

Posted 6 days ago

Personal Injury Claims Handler
Salary: £18,000 - £30,000 , coupled with an excellent
Full time, Permanent
Monday - Friday , 9am to 5pm
Work From Home but must be commutable to one of the following locations:

Tunbridge Wells, Kent
Whitstable, Kent
Chelmsford, Essex
Haywards Heath, West Sussex

The Company

My client is a leading and expanding motor insurance group who are renowned for their staff reward and recognition and are ranked highly in The Times Top 30 Big Companies to work for. The Group are a modern and progressive group of companies incorporating major names in the automotive and insurance industries, who are currently recruiting for their Third Party team

The Role

The purpose of this role is to pro-actively handle a portfolio of motor claims (including bodily injury and credit hire cases). Demonstrating a calm, polite and confident telephone manner, following all processes in accordance with company procedures whilst demonstrating and providing key knowledge to customers.

Responsibilities:
· Managing claims caseload (including bodily injury and credit hire claims), in accordance with the claims philosophy, claims handling procedures and service levels.
· Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits.
· Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.
· Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation.
· Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.
· Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly

The ideal candidate will possess:
· Working knowledge of Motor claims handling to include Personal Injury, Credit Hire, Indemnity, Liability, Third Party risks and other associated heads of claim
· Strong customer service and communication skills
· Ability to manage and prioritise own workloads
· Ability to work with flexibility in a proactive claims environment
· Good market knowledge

What's on offer?

The company offers a brilliant benefits package as well as:

22 days holiday
Retail discounts (eg. supermarkets and cinema tickets)
Healthcare cash plan (including children)
5% pension contribution scheme
Life assurance

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