Colchester, Essex, England
£18000 - £22000/annum
Permanent (Full time)
Our leading Insurance client has a new opportunity for a Claims Administrator to join their busy and friendly team.
In this new role you will provide an effective and efficient support to the Team Managers in the handling of a variety of Insurance related claims.
Your main responsibilities as Claims Administrator will include:
Assist Claim Handlers with the processing of claims by dealing with simple updates and correspondence
Ensure that new claims and correspondence are actioned in accordance in a timely manner
Ensure that all correspondence (written or verbal) is polite and professional and formatted in agreed templates and branding
Ensuring claims are managed in accordance with agreed diary procedures and assist in keeping the teams diary up to date
Inputting and updating the Claims Management System
Passing file to costs auditors and where appropriate prior to settling bills
Approving payments up to a specified approval limit
Adding payee details to the database and claims management system
Answering customer queries about the claims process in a courteous and efficient manner
Making outbound telephone calls in order to gather claims information
Ensure that client confidentiality is maintained at all times and that data protection requirements are adhered to
Provide general assistance in the office and to colleagues where appropriateTo be a successful Claims Administrator you will demonstrate:
Experience and confidence in effectively communicating over the telephone and by email and in a professional and supportive manner
Experience of administration work or customer service
Excellent organisational and time keeping skills
Confidence to own tasks without supervision
Experience of using all Microsoft Office programsKnowledge of any types of Insurance claims will be advantageous.
Please note you will need your own Transport