Client Success Executive

Zoek Pin Bourne End, Buckinghamshire, England

25000.0000 - 27000.0000

Permanent (Full time)

Posted 3 days ago

Our client situated in Bourne End are currently looking to a recruit a Client Success Executive on a full-time permanent basis. This person will be the go-to person for client queries and will provide solutions that ensure a good client satisfaction. This person will help with both the onboarding of accounts and ensure that the company become a trusted partner.

Key responsibilities:

  • Manage a book of clients to maximise the ROI they receive from their investment in the service
  • Understand client business goals and key performance indicators; possess the ability to translate insights into client successes
  • Aid the ultimate success of clients’ requirements, including client onboarding, adoption and retention
  • Work closely with the sales team to identify further opportunities within the client base
  • Proactively accomplish each client’s business needs
  • Monitor client satisfaction and respond immediately when health falls
  • Conduct ongoing regular communications to advise best practices, successes and business results
  • Keep organised, detailed notes of accounts to communicate status updates and feedback to management teams

Skills:

  • Minimum of 2 years in a client success or account manager role
  • Excellent verbal and written communication skills
  • Fluency in German, Italian or Spanish is beneficial

There is a commission scheme for this vacancy.

Sona Resourcing LTD acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

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