1st Line

Zoek Pin Bradford - This Area Only

20000.0000 - 23000.0000

Permanent (Full time)

Posted 10 days ago

1st Line / Service Desk Analyst

1st Line / Service Desk Analyst
Thornbury, BD3
Up to £23,000

Your new role
The focus of the role will be to provide exceptional 1st line technical support to users at all levels of our business, mostly on the phone, but also via email and occasionally in person. You will need to be able to manage and prioritise your own workload whilst ensuring you work well within the already well-established team.

Responsibilities
The primary objective for the role being to deliver an excellent support experience, whilst minimizing down time to our internal customer base.
Your extensive IT Support experience will see you troubleshooting hardware and software issues by identifying, analysing, diagnosing, and restoring service by using established processes and procedures.
You must have excellent communication skills, a passion for ensuring you solve user's technical issues in a timely manner and have an investigative nature.
You will need to be customer focused and be capable of building lasting, trusted relationships with your colleagues and peers, as you will be providing support to all levels of the business.

Experience required
Ideally, you will have 1-2 years commercial experience in a 1st line IT service desk role, providing technical support across a diverse range of hardware and software.
Provide 1st line IT Service Desk support for software, hardware, and business systems
Logging and maintaining support calls, both internally with staff and externally with suppliers
Experience supporting Microsoft OS (Windows 7, & 10) Microsoft Office 2016 including the Office 365 suite of applications
User administration (account creation, account security & account access)
Strong knowledge of how to troubleshoot and resolve software and hardware issues
Proven experience in a similar helpdesk role
We deal with an average of 1,000 issues per week, working a shift system between the hours of - Monday to Friday, including bank holidays and therefore some degree of flexibility is required.

Benefits
33 days holiday
Generous pension scheme
Death in service benefit
Discounted private healthcare
Discounts with 1,000+ retailers
Free Car Parking

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