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Customer Service Agent

Zoek Pin Newcastle upon Tyne, England

19000.0000 - 22000.0000

Permanent (Full time)

Posted 2 days ago

Customer Service Advisors - Newcastle - £19,000 + Bonus

Starting salary of £19,000 with the opportunity to increase this up to £22,000 based on your performance in the role.

greenbean are working with a global company who are rapidly expanding their Centre of Excellence in Newcastle. This is a fantastic opportunity to be part of a growing team and operation!

We require a number of individuals who are real team players and put customers at the heart of everything they do.

What to expect

  • Joining as a Customer Service Advisor you’ll be helping customers calling in with general customer service enquiries and questions about their accounts.
  • You will also be making outbound calls to provide customers with updates on any on-going queries.

About you

  • You must have experience in providing excellent customer service and be genuinely passionate about customer satisfaction.
  • You’ll need to bring good IT skills as you’ll be handling customer information and updating databases
  • Able to work in a fast paced and challenging environment
  • Good communication skills

Shift pattern

  • 4days on 2 off - 40 hours per week - various shift patterns.

Benefits

  • 28 days holiday (including bank holiday) increasing to 30 (incl. bank holidays) after a year’s service.
  • Career Progression (performance based), with a business that is rapidly growing
  • Free Fruit, Tea, Coffee, Hot Chocolate.
  • Health Insurance
  • Pension
  • Free parking
  • Perk box discounts
  • Employee alarm discount programme (after completion of probation)
  • Free sport facilities (3 tennis court, 7-a-side football pitch, Netball court).
  • Free bike hire.
  • Dedicated transportation to nearest Metro station.
  • Discount on regular buses.
  • Discounts at local restaurants, attractions, and retail outlets.
  • Quorum Q card
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