Customer Service and Logistics Coordinator

Zoek Pin Grangemouth, Falkirk, Scotland

25000.0000 - 30000.0000

Contract (Full time)

Posted 9 days ago

As a Customer Service Coordinator, you will be responsible for ensuring all aspects of customer orders are processed in a timely and accurate manner.

Through your organisational and relationship building skills, you will deliver excellent end-to-end customer service, engaging effectively with both internal and external customers.

Client Details

A global manufacturing organisation

Description

  • Coordinate despatch of all sample requirements across the business including new business opportunities, product development as well as for established business by liaising with key stakeholders
  • Support the Standardisation of the sample processes to ensure all samples leaving are to the same high standard in all aspects
  • Process orders and invoices
  • Liaise with Production Planners to establish Supply lines, product build requirements and planned stock availability dates based on material and manufacturing capacity availability, matching the order or forecast order requirements
  • Negotiate rates with suppliers such as Freight forwarders
  • Compile the necessary national, EU and international shipping and despatch documentation to meet the appropriate import/export requirements as applied by each world region, Customer and the Transport to be used
  • Ensure relevant KPI reports are completed and acted upon

Profile

  • SAP experience, particularly in maintaining Customer masters and material movement
  • Transport planning particularly within import/export. Cargo Training Certification (Road, Sea and Air)
  • Dangerous Goods Safety Knowledge would be advantageous
  • Solid Customer Service experience particularly around processing orders and invoicing
  • Understanding of Transport regulations, Export/Import policies desirable
  • Passionate about delivering excellent customer service is essential.

Job Offer

Excellent holidays

Bupa

Non contributory pension

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