Customer Service Specialist

Zoek Pin Milton Keynes - This Area Only

21742.0000 - 23159.0000

Contract (Full time)

Posted 30 days ago

CUSTOMER SERVICE SPECIALIST
MILTON KEYNES
FTC UNITL MAY 2022
£21,742 - £23,159 (Includes a shift allowance and dependant on experience)

A mutual building society is looking for a Customer Service Specialist to deal with enquires from a diverse range of customers, helping and supporting them through the range of products and supporting them with any queries

BENEFITS

In this role you’ll earn 5% shift allowance with a full, flexible benefits package. Along with their great pension contributions, you’ll benefit from steady growth opportunities to earn more and take on new challenges.

WHAT YOU’LL BE DOING

As a Customer Service Specialist your key duties will include:

  • Dealing with enquires from a diverse range of customers
  • Helping and supporting them through a range of products
  • Building relationships with members and understanding what services will suit their needs
  • Giving clear, accurate information in a friendly, professional and efficient way
  • Finding resolutions and dealing with more sensitive or challenging situations
  • Keeping up to date with policies and procedures
  • Sharing knowledge with others effectively
  • Supporting administration enquiries by completing transactions

WHAT YOU’LL NEED

To be considered for the Customer Service Specialist role, you must have:

  • Experience providing excellent customer service
  • Experience in a supervisory/management role
  • Confidence to talk to lots of different people
  • Ability to deal with more challenging and complex customers’ enquiries

HOW TO APPLY

Does this sound like you?

Send your CV and one of our team will review your application to see if the Customer Service Specialist is the right position for you.

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